Return and Refund Policy

---

Thank you for choosing our private dining services. We strive to provide exceptional experiences and want to ensure your complete satisfaction. This Return and Refund Policy outlines the terms and conditions governing returns and refunds for our private dining services. Please read this policy carefully before making a booking or engaging our services.

1. Cancellations and Refunds: 1.1. Booking Cancellation: If you wish to cancel your booking, please notify us as soon as possible. Cancellations made at least 15 days prior to the scheduled event date will be eligible for a full refund. Cancellations made within less than 15 days of the event may incur a cancellation fee, which will be determined on a case-by-case basis. 1.2. Refund Eligibility: Refunds will be provided in accordance with the following conditions: a) Cancellations made within the specified time frame mentioned in section 1.1 will be eligible for a full refund. b) Cancellations made outside the specified time frame may be subject to a cancellation fee or partial refund, depending on the circumstances. 1.3. Refund Process: If you are eligible for a refund, we will process it within 7-10 business days after receiving your cancellation request. Refunds will be issued in the original form of payment. 1.4. Non-Refundable Deposits: In some cases, we may require a non-refundable deposit to secure your booking. The deposit amount and refundability will be clearly communicated prior to booking.

PRIVATE BOOKINGS

1. Changes and Modifications: 2.1. Event Date or Time Changes: If you need to reschedule the date or time of your event, please notify us as soon as possible. We will do our best to accommodate your request, subject to availability. No additional fees will be charged for rescheduling. 2.2. Guest Count Changes: If you need to adjust the number of guests attending your event, please inform us at least 15 days in advance. We will make every effort to accommodate the change, subject to availability. Adjustments made within 7-10 days of the event may incur additional charges or may be subject to the original booking agreement.
2. Quality Issues: 3.1. We strive to provide exceptional dining experiences. In the unlikely event that you are dissatisfied with the quality of our services, please notify us immediately during the event. We will make reasonable efforts to address your concerns and rectify any issues. 3.2. If we are unable to resolve the issue during the event, please contact us within 24 hours of the event date to discuss a resolution. We may offer partial refunds or discounts on future bookings, depending on the circumstances.
3. Force Majeure: 4.1. We shall not be held liable or responsible for any failure or delay in performing our obligations under this policy if such failure or delay is caused by events beyond our control, including but not limited to natural disasters, acts of terrorism, or government regulations.
4. Contact Information: For any inquiries, cancellations, or refund requests, please contact us at:
   Contact@palateplay.com

Please note that this Return and Refund Policy is subject to change without prior notice. The version of the policy in effect at the time of your booking will govern the return and refund terms and conditions.

Last updated: April,2023